Frequently Asked Questions

It's important to educate our clients here in Canada about the 'in's and out's' of custom plush manufacturing, so that you can make a confident decision in choosing the right custom plush toy manufacturer for you and your custom plush toys project. See various frequently asked questions below and don't hesitate to reach out and contact usanytime if you have any further questions!


Can you turn my companies illustration into custom plush toys?

Yes, we excel at creating high quality custom plush toysfrom our client’s design illustrations and have been doing so for 10+ years, so you know we have the experience and resources to help you with your custom plush toys project.


Are you able to make plushies look like our teams mascot?

Most definitely! For years, we've been creating custom plush mascotsfor sports teams, universities, colleges and corporations from coast to coast here in Canada. We’re proud to say we work with clients in various sports leagues including the C.H.L., A.H.L. and N.B.L.C. as well as various Canadian universes and colleges.  In addition, we’ve worked with Canadian school boards and smaller organizations within Canada who seek a custom plush mascot toy.


Can I see a physical prototype first, before I place my bulk order?

Of course! As we always design and create a physical custom plush prototype first, so that you're able to review it and make any necessary revisions before you place a bulk order. We call this stage the 'Prototype Stage'. It’s where you get to work one on one with your very own Project Manager and see your creative ideas come to life!


How much does it cost to make a prototype?

A prototype cost ranges between $250 and $350 Canadian, depending on complexity, size and projected time needed to achieve final prototype completion.


If I approve my prototype, how much does it cost to manufacture a bulk quantity and have them shipped?

In all honesty, cost depends on size, design complexity and quantity needed. We encourage you to request a free quoteso that you can review pricing and turnaround details for our Prototype Stage, Mass Production Stage and Shipping Stage.


What's your minimum bulk order?

The minimum order for our Canadian clients is 500 pieces with price breaks starting at 1000 pieces and breaks will continue to occur approximately every 1000 pieces ordered thereafter. Just like anything ordered in bulk quantities, the more you order, the lower your price per piece will be.


What's the average turnaround time?

For our Canadian clients, it typically takes between 90 to 120 days to complete our 3 Step Creation Process. To break it down further, it takes about 30 to 60 days to create and approve your prototype, approximately 30 to 45 days to mass produce a bulk order of your prototype and about 30 to 40 days to ship a bulk order it to your location anywhere in Canada, from British Columbia to Newfoundland. 


Do you make your toys in Canada?

Although we’re based out of London, Ontario Canada, our custom plush toys are designed and mass produced in China. We’ve not yet come across a Canadian factory that will mass produce for our needs. So we’ve partnered up with two factories in China, whom we’ve been working with for a combination of 14 years.


And you take care of all the shipping logistics?

That we do! We are very experienced in freight forwarding and have partnered with ITN Logistics as well as Fedex Trade Networkswho assist us in ocean and air shipping into Canada, as well as train and ground shipping while in transit in Canada. Because of the volume of business we bring our freight forwarders, we can provide our clients with discounted shipping prices that would not be obtained without such established business relationships.


Are your custom plush toys safe?

Yes. We make sure to adhere to the Canada Consumer Products Safety Act  stuffed toy regulations. In brief, we'll make sure that any plastic attributes are secure, all sewing is tight and cannot be torn easily and we do not add any hazardous amounts of lead or accessories to our custom plush toys or custom plush mascots. We also only use all new material for the exterior or our custom plush toys and all new polyester fiber filling the inside our custom plush toys. We also provide 3rd part lab testing when requested and we pass every plush toy through a metal detector before packing and shipping.